Swiss-Belhotel Harbour Bay - Batam

Jalan Duyung Sei Jodoh, Batam, Indonesia, 29432show map
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Highlights
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Spa Hotels in Indonesia

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Overview

Swiss-Belhotel Harbour Bay offers a pleasant accommodation in the heart of Batam, and features a night club, a casino and a library. Built in 2012, the property is designed in a Chinese style. 24-hour front desk assistance, a doctor on call and shopping service as well as free self-parking, a storage room and an elevator are on hand.

This sea-view hotel is located 4.6 km from Maha Vihara Duta Maitreya Temple. It is approximately a 10-minute drive from Nagoya Hill Shopping Mall.

The venue is a short walk to a shopping mall and a bakery.

Guests can easily get to Hang Nadim airport, which is about 20 minutes drive away.

Rooms

All 179 rooms are equipped with an in-room safe, a stereo system and a mirror to meet guests' needs. These luxurious rooms also feature an electric kettle, coffee/tea making machines and glassware.

Eat & Drink

Breakfast is served in the restaurant each morning. The hotel includes the restaurant with Indonesian cuisine. The onsite snack bar features free wireless internet and a terrace. Guests can dine at the coffee store Bella Italia Ristorante Italiano located 550 meters away.

Services

There are a video projector, a meeting room and projector screens provided for business tourists.

Relax

Leisure facilities include a gym area, aerobics classes and a fitness centre in addition to such spa facilities as a wellness area and a Jacuzzi. Various activities in the surroundings, including diving, sailing and squash are at guests' disposal.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Private parking is possible at a location nearby for free.

Number of floors:   5.  Number of rooms:   179.

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Facilities
Wi-Fi
Parking

Off-site car park

Luggage storage
24-hour services

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Bar/ Lounge area

Restaurant

Breakfast room

Shuttle

Paid airport shuttle

Fitness/ Gym

Fitness centre

Swimming pool

Outdoor swimming pool

Sports & Fitness

  • Fitness centre
  • Diving
  • Sailing
  • Pedal boating
  • Basketball
  • Table tennis
  • Squash
  • Archery
  • Aerobics

Services

  • Paid airport shuttle
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Doctor on call
  • Wake up service
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining

  • Full board
  • Breakfast room
  • Restaurant
  • Bar/ Lounge area
  • Brunch
  • Lunch
  • Halal food
  • Buffet breakfast

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Projector
  • Printers
  • Fax/Photocopying

Children

  • Cots
  • Children's buffet

Facilities for people with disabilities

  • Toilet for disabled

Spa & Leisure

  • Outdoor swimming pool
  • Casino
  • Garden area
  • Leisure/ TV room
  • Bungalows
  • Spa & wellness centre
  • Sauna
  • Jacuzzi
  • Massage
  • Library

Room view

  • Sea view
  • Garden view
  • City view

Room features

  • Air conditioning
  • In-room safe
  • Mini-bar
  • Adjoining rooms
  • Living room
  • Terrace
  • Tea and coffee facilities
  • Dining table
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Bathtub
  • Shower
  • Hair dryer
  • Bathrobe
  • Slippers
  • Free toiletries
  • Lighted makeup mirror
  • Sink

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Direct dial telephone
  • Plug adaptor
  • CD player
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Good to know
Check-infrom 14:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsOne child0 - 6 yearsExisting beddingFREEExtra bedChildren above
6 years or adults
Extra bed
Maximum capacity of extra beds in a room is 1. 
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
Getting around
Airports
Hang Nadim (BTH)8.4 mi
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Reviews
6.8
Very goodBased on  28  reviews
  • 5.4
    Guest rating

    It's near the Harbour Bay Ferry Terminal and within walking distance of about 5-10 minutes.

    They weren't kidding when they said that there are roaches in the room! The first thing I noticed when I stepped into the room were the 10+ roaches that were crawling on the carpet. I had to buy Baygon and spray the carpet. Thankfully they did not return after my initial experience.

  • 6.2
    Good

    The only thing is the room is spacious and its near the ferry terminal.

  • 3.2
    Guest rating

    I was so disappointed with the services and hotel staffs. They can't understand English would be acceptable but they don't even know how to say "sorry"!! We checked-in at 14:00 hrs but the receptionist told us to wait for the room another 30 minutes, we were fine to wait, told them we are going to wait at the Coffee Shop because the Lobby is very small no place to sit (other guests occupied) and no wi-fi internet (only available in Coffee Shop area), we waited for 30 minutes but no one came to inform us then we went back to the reception again, the same receptionist she was on the phone, she can't remember we were waiting for the room! Once we asked "how's our room?" then she can remember and called to check the room with HK that's why we got the room. Can't imagine if we didn't go to remind her how long we would need to wait? Since stepped to the room, the smell was very nice but once open a drawer next to the bed head on the right side, it was so disappointing I found an empty shoes box of the previous guests (it's like the HK never checked properly). We didn't complain though found another small plastic container near to the bathtub (guessed it was from the previous guest again) because we knew it's just a three-star what are we expecting for? After we rested a while, my girlfriend tried to use telephone to call a local no. but this service must be provided by the staffs then she called Operator, given all the number and waited for a while, no nothing, no one called us back or no telephone rang then she decided to call again (Reception) the staff just took down the number but never called back, at the third time she called to Reception again, this time she requested to get the staff name as the first 2 times never called back, the person who was in the line told her name is "Dui" after she took down the no. my girlfriend asked her to repeat the number but she just hung up and never called back again.

  • 7.4
    Very good

    The rooms were clean and comfortable. A definite value for money deal given the attractive reasonable prices. They also offer 24 hours room service- it comes in handy when you're feeling hungry, any time during your stay. The hotel staff are warm and polite, willing to offer assistance in answering any questions you have regarding your stay in the hotel, and in Batam. It is also very near to the Harbour Bay port, only a 5 minute walk away. This helped to save a lot o traveling time and fare via cab.

    It is too far out from the hustle and bustle of Batam. You would need to prepare a hefty sum if you want to travel around since cabs are the most reliable form of transport there. Not a good choice if you want to explore the different parts of Batam and do water sports. More for business than leisure.

  • 9.6
    Exclusive

    The hospitality is excellent and the staff are very helpful. The hotel is accessible to other parts of Batam. The location is excellent because its near to the ferry terminal so its so convenient for first time travellers. The complimentary breakfasr is superb and I strongly recommend this hotel to my friends that want to come to Batam in the near future. Most importantly the hotel is affordable and its a good value for money. Looking forward staying here in the future.

  • 6.2
    Good

    The location is good as it's a distance away from cruise centre and shopping centre is a stone throw away. The staff provide good service and attended to our needs promptly.

    The first room we got is infected with cockroach and we to request for a new cleaner room. The room is dusty as the mineral water is filled with dust. The room is stench with tobacco smell it would be good if the room is fresh and fragrance before the guest arrives. Electric kettle is not provided and no supply of beverages.

  • 5.8
    Guest rating

    Good place for money and close to night spots restaurant & cafe also withn walking distance to ferry port to S'Pore

  • 7.0
    Very good

    Clean, good location and price.

    The restaurant breakfast buffet is not good. The hotel room did not have coffee and tea for guests to make. The room did not have any safe box.

  • 7.0
    Very good

    Good Iocation,walking distance to habourbay ferry terminal and shopping mall

    The rooms are clean and spacious

  • 4.6
    Guest rating

    It is an old hotel and the rooms have not been renovated, not very good value.

  • 8.2
    Fabulous

    its best location coz just a min away from ferry terminal. Staffs very friendly fromm front desk to bellhop and door man ..

    just an average hoetl for short traveler. Breakfast should up grade. poor food served. do not have much choice. No american breakfast.. My room did not fix with internet access. It already over 2 years old. I stayed last 2 year during pre opening and now after still no Internet . my bad experience i only managed to get my room check in at 330pm instead at 1pm .. and while waiting no drink is served. please look into it . thank you

  • 8.2
    Fabulous

    The hotel staff and service is superb..they are all friendly..

    The entrance of the hotel is so high up that we need to walk up like 10 steps..and I need to rent for kettle,DVD player and so on and cost me like for 1day $10

  • 4.2
    Guest rating

    The water in the tub is yellow and the water heater is not working. We booked 3 rooms and its all the same. They snd an engineer to look at it and they said they cant fix it just dont use the yellow water let it run. Its very disgusting. The hot water they said need to wait for it to heat up we wait for ages it doesnt heat up! The pillow is so hard like a rock. We stayed for 3 nights and i cant even get any sleep...i will never go back to that hotel ever again!

  • 7.4
    Very good

    Its near the ferry terminal and shopping centre

    Some stuff are not available in the such as fridge n stuff

  • 5.8
    Guest rating

    A good location for the ferry.

    People smoking everywhere, in the lifts, in the hallways and even during breakfast. I complained to the management, who only gave a smile and nodded. We checked out 4 days early because of this.

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Highlights
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Spa Hotels in Indonesia

Use Badge
Good to know
Check-infrom 14:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsOne child0 - 6 yearsExisting beddingFREEExtra bedChildren above
6 years or adults
Extra bed
Maximum capacity of extra beds in a room is 1. 
PetsPets are not allowed.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Hang Nadim (BTH)8.4 mi
+ More- Less
Check rooms and rates
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Check-in
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Rooms and Guests
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